Cancelling Spotify - More bad UX

Steve Fitzpatrick

Business owner, HTML builder, Xboxer, idea generator, dad, wireframer, greyhound owner, UX guy, Celtic fan, grumpy old man.

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July 16th, 11:07am 0 comments

What is it about cancelling an account that brings out the worst in user experience?

To get this far, I've had to click here:

Read this:

Ignore the "Change" button shouting for my attention

Fill out this:

And after all of that I now have to choose between three tightly-packed buttons, each with very different consequences:

Too. Many. Choices.

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